The shifter was on the desk but I was told the coffee residue was cleaned off of it.” The car wasn’t safe to drive so I had no choice but to pay for the repair.” The part and labor was “$748.80 for the part “new shifter”/labor. The dealership reported, after examination, that the “shifter malfunctioned and it wasn’t covered under the manufacturer warranty due to visible coffee residue. After numerous tries, the vehicle shifted into drive after restarting the car.” “I was able to put the car in park but unable to put the shifter back in drive. Buy anything else but the 2022-2023 Infiniti QX-60!” Forward Collision Avoidance and Shifter ProblemsĪfter owning a 2023 Infiniti QX60 for only 2 months, “the dashboard lit up with a shifter warning/malfunction while driving my kids to school.” There was a shifter malfunction message. When an owner approached the dealer about the driver’s seat stretching out of shape within a week, “Infiniti washes their hands saying leather stretches and there is nothing they can do to remedy it.” Having bought a “luxury level SUV,” this person states, I “have never seen any manufacturer produce such an inferior product. When you increase the space in the second row, they “now have to move the driver seat and passenger forward.” After 8 months, they “can’t wait for the 36 months lease to be up so we can return” the vehicle. Catch 22 is that when you increase the leg room in the third row, there isn’t enough space in the second row. Advising potential buyers not to buy, this owner ultimately states: “Service after sale is a complete joke.”Īnother owner states that there is no leg-room in the third row. One owner complained to a dealer about the front heated seat not getting hot – it was “luke warm at best.” But the dealer said there was “no fix at this time.” There were several other problems too, including the wireless charger not operating properly and the radio screen going black. Most of the complaints about seats relate to heating, spacing of seats, and the driver’s seat stretching out of shape, rather than the seat malfunction that Nissan has identified. This, in turn, will increase their risk of injury. The seat related recall, NHTSA Campaign Number 23V108000, states that the second-row adjustable seat “may extend past the intended rear stopper point and may be difficult to move, become stuck, or fail to lock in the correct position.” If this happens, it’s likely that it won’t restrain the occupant in a crash. What the problems do have in common is that they have occurred very soon after people have taken ownership of their new 2023 Infiniti QX60s. There is also a recall that relates to a second-row adjustable seat malfunction. However, there are some very unhappy customers, including someone who successfully negotiated a buy-back after owning the vehicle for 75 days. There are also complaints on the Edmunds website from owners who criticize the seats, locks and latches, software, and sunroof of the 2023 Infiniti QX60.ĭiscussion on the Infiniti QX60 forum is not all bad. In most instances, complaints are listed in 2 or 3 categories. Components and systems drivers pin their complaints to the National Highway Traffic Administration (NHTSA) on are back-over prevention, the electrical system, forward collision avoidance, seat belts, and steering.
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